Highlights
- Will help you learn about and prepare for this growing job opportunity that is Customer Success Manager
- Already 51 000+ participants in the course
- Unlimited access
Objectives
- Have a better understanding of what your job as Customer Success Manager will be like,
- Get ready to start your new job with as a Customer Success Manager,
- Show your interviewers that you are more knowledgeable about CS than most of the people,
- Understand the fundamental principles of Customer Success.
Program
Introduction to the Customer Success Manager Course
- Introduction to the Customer Success Manager course
- Introduce yourself - Creating customer engagement
- Why did I ask you to introduce yourself?
- How to follow this Customer Success course
The Basics of Customer Success Or Customer Success 101
- What is Customer Success and why is so important?
- What if your Customers Success Management is terrible or non existent?
- When should you start worrying about Customer Success?
- Purpose, People and Culture
- Customer Success Terminology
- PRACTICE #1
Customer Success Manager
- What is a Customer Success Manager & its Mission?
- Other Customer Success Manager Tasks
- The skills to be a great CSM
- Customer Success Manager Roles
- PRACTICE #2
The Keys to be a Successful CSM and creating a world known CS brand
- What is “success” for your client?
- PRACTICE #3
- Time to first value
- PRACTICE #4
- Understand and map the whole process from sign-up to becoming brand ambassador
- Reduce the time from sign-up to actual usage, to initial feeling of victory o
- Always show value and focus on solutions
- The basic Reduce Churn
2 Basic Principles for Customer Success Process
- Profile your ideal customer
- The Success Gap. The last step before your customer’s success
- PRACTICE #5
Where to find Customer Success Manager jobs
- Where to find Customer Success Manager jobs Part I - AngelList
- Where to find Customer Success Manager jobs Part I - LinkedIn Jobs
- PRACTICE #6
The Plan, Lessons Learned and FAQs
- The Plan to launch your Customer Success Manager career
- Lessons Learned of Customer Success Manager 101
- FAQs about Customer Success Manager
BONUS - Customer Success Manager course bonus
- More tips and hacks
- Customer Success Resources
- Final message
- How would you like me to help you?
- BONUS Lecture: Keep improving your skills with the rest of the courses
Targeted audience
New or future CSM !
Reviews
Andressa Zucatto Fischer This course is really great! I am working as Customer Success currently, and even with my experience, I took great tips and strategic ways to think about the role area, actions, tasks. I really recommend!
Nycketa Brathwaite From start to finish Gus explains everything you need to know about CSM. Would highly recommend this course for advanced and beginners to CSM.
Elnatan Marcus This course was exactly what I needed. Helped me broaden my knowledge and increase my confidence. If you are thinking of growing personally in a customer related field, take the course! So many things make more sense now. Thank you Gustavo!
Ariel Hollie Great course! I was able to finish this course in a few days and felt that all of the assignments were very helpful. I am looking to transition into a CSM career path and believe this course is very insightful for those who have some background like me but aren't necessarily in the specific role. Thanks, Gustavo!
